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SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN CHINA Hong Qin, University of North Texas, P.O. Box 305249, Denton, TX 76201, USA Email: [email protected]; Tel: 940 …
Gong and Yi (2018) found that overall, perceived service quality (PSQ) is the antecedent of customer satisfaction. In the fast-food industry in China, Qin et al. (2010) and …
The study aims to assess the potential antecedents of customer satisfaction in the fast food industry in China. The antecedents include service quality, food quality, and …
Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender The fast-food service industry has been growing rapidly across …
Therefore, six dimensions are proposed significant to measure perceived service quality in fast food restaurants in China, which include tangibles, responsibility, responsiveness, assurance, …
It can influence customers’ perception of restaurant quality . These quality dimensions (service, food, and physical environment) of a restaurant are crucial determinants …
Data were collected through an online survey completed by customers who visited Western fast-food restaurants (KFC, McDonalds, etc.) in China. The structural equation model …
This study explores the potential dimensions of service quality in fast-food restaurants (FFRs) in China. The “FFR success model ” is developed and empirically examined using the original five …
This study investigates customers perception of Chinese fast food restaurant service quality and its relationship with customer satisfaction. Employing modified DINESERV scale, the study …
Peer-review under responsibility of the organizing committee of Indonesian Food Technologist Community doi: 10.1016/j.profoo.2015.01.012 Available online at …
SERVQUAL suggests that a positive gap would indicate satisfaction, while a negative one would indicate dissatisfaction. In this research, as is common in the fast food …
The fast-food service industry has been growing rapidly across China over the last few decades. In accordance with the rising consumption level in the country, Chinese …
The antecedents include service quality, food quality, and perceived value. Finally, it seeks to examine the relationship between behavioral intentions and customer satisfaction …
Food quality, perceived value and service quality all had a direct and positive relationship with satisfaction, which in turn influenced behavioral intentions. Originality/value – …
evaluation on the superiority of service performance provided by a service company [28]. Thus, fast food restaurant service quality is fast food restaurant customer evaluation on the …
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Restaurants near East West Restaurant in Westphal. Two Scoops Ice Cream Emporium - american (0.03 km) Vines Pasta Grill - italian, canadian (0.29 km) Tasty Pizza - italian (0.3 km) …
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