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Perceived service quality in fast‐food restaurants: …

https://www.emerald.com/insight/content/doi/10.1108/02656711011035129/full/html

A survey was used to evaluate customer perceptions of the service quality in fast‐food restaurants (FFRs). Exploratory factor analysis and confirmatory factor analysis were …


Perceived service quality in fast-food restaurants: …

https://www.researchgate.net/publication/235279835_Perceived_service_quality_in_fast-food_restaurants_Empirical_evidence_from_China

Gong and Yi (2018) found that overall, perceived service quality (PSQ) is the antecedent of customer satisfaction. In the fast-food industry in China, Qin et al. (2010) and …


Perceived service quality in fast‐food restaurants: …

https://www.semanticscholar.org/paper/Perceived-service-quality-in-fast%E2%80%90food-restaurants%3A-Qin-Prybutok/0a4bc08058baca0bed5d8bf46c37e9dd7a5c55e2

Perceived service quality in fast‐food restaurants: empirical evidence from China. – The objective of this study is to modify the SERVPERF scale by incorporating the additional …


Perceived service quality in fast‐food restaurants: …

https://www.deepdyve.com/lp/emerald-publishing/perceived-service-quality-in-fast-food-restaurants-empirical-evidence-MOaIbbXy40

Purpose – The objective of this study is to modify the SERVPERF scale by incorporating the additional dimension of recoverability, and to empirically test and refine the …


Perceived service quality in fast-food restaurants: empirical …

https://www.ingentaconnect.com/content/mcb/040/2010/00000027/00000004/art00002

Purpose ‐ The objective of this study is to modify the SERVPERF scale by incorporating the additional dimension of recoverability, and to empirically test and refine the modified …


Sci-Hub | Perceived service quality in fast‐food …

https://sci-hub.se/10.1108/02656711011035129

Qin, H., Prybutok, V. R., & Zhao, Q. (2010). Perceived service quality in fast‐food restaurants: empirical evidence from China. International Journal of Quality ...


Perceived service quality in fast-food restaurants: …

https://www.econbiz.de/Record/perceived-service-quality-in-fast-food-restaurants-empirical-evidence-from-china-qin-hong/10003987808

International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Bingley : Emerald Group Publishing Limited, ISSN …


Perceived service quality in fast-food restaurants: …

https://www.econbiz.de/Record/perceived-service-quality-in-fast-food-restaurants-empirical-evidence-from-china-qin-hong/10008406582

Perceived service quality in f... More details; Perceived service quality in fast-food restaurants: empirical evidence from China . Year of publication: 2010. Authors: ... Victor R.; Zhao, Qilan: …


Measuring Perceived Service Quality of Fast Food …

https://www.sciencedirect.com/science/article/pii/S2211601X15000139

Perceived Service Quality in Fast Food Restaurants: Empirical Evidence from China International Journal of Quality and Reliability Management , 27 ( 4 ) ( 2010 ) , pp. 424 - …


Customer Perceived Service Quality in the Fast Food …

https://www.atu.edu/research/FacultyResearchGrants/10-11/Jones_-_Final_Report_-_Customer_Perceived_Service_Quality_in_the_Fast_Food_Industry.pdf

We chose the limited service restaurants (fast food) industry because it has become a major part of the American dining-out experience. In both 2002 and 2007, the U.S. Census Bureau (2007) …


Perceived Service Quality in Fast-Food Restaurants - The...

https://www.coursehero.com/file/11269829/Perceived-Service-Quality-in-Fast-Food-Restaurants/

Service quality directly and positively influences satisfaction for Chineseconsumers in the fast food industry.2.4 Food qualityIn addition to service quality, price and product quality also …


Perceived service quality in fast-food restaurants: empirical …

https://www.ingentaconnect.com/content/mcb/040/2010/00000027/00000004/art00002;format=bib

Home / International Journal of Quality & Reliability Management, Volume 27, Number 4 Perceived service quality in fast-food restaurants: empirical evidence from China Buy Article: …


SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS …

https://www.academia.edu/9046126/SERVICE_QUALITY_PERCEPTIONS_IN_FAST_FOOD_RESTAURANTS_IN_CHINA

Reliability, recoverability, tangibles and responsiveness are all significant dimensions of perceived service quality in fast food restaurants in China. This result suggests some managerial …


(PDF) Experiencing Fast-Food Restaurant Service Quality: An In …

https://www.researchgate.net/publication/304602752_Experiencing_Fast-Food_Restaurant_Service_Quality_An_In-Depth_Analysis_On_Customer_Reviews

Experiencing Fast-Food Restaurant Service Quality: An In-Depth Analysis On Customer Reviews. Conference: International Symposium & Exhibition on Business and …


The Impact of Service Quality Dimensions on Patient Satisfaction ...

https://www.sciencedirect.com/science/article/pii/S1877042814039342

Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context ... Perceived service quality in fast-food restaurants: empirical evidence from …


Influence of fast-food restaurant service quality and its ... - Emerald

https://www.emerald.com/insight/content/doi/10.1108/BFJ-09-2020-0771/full/html

The purpose of this study is to investigate the effect of fast-food restaurant service quality (compound effect of food quality, physical environment quality and employee …


What Drives Customer Satisfaction, Loyalty, and Happiness in …

https://pubmed.ncbi.nlm.nih.gov/32276425/

Data were collected through an online survey completed by customers who visited Western fast-food restaurants (KFC, McDonalds, etc.) in China. The structural equation model …


Service Quality And Customer Satisfaction In Fast Food Restaurants

https://paperap.com/paper-on-essay-service-quality-customer-satisfaction-behavioral-intentions-fast-food-restaurants/

Essay, Pages 6 (1358 words) Views. 169. This sample paper on Service Quality And Customer Satisfaction In Fast Food Restaurants offers a framework of relevant facts based on recent …


Determinants of Customer-Perceived Service Quality in Fast-Food ...

https://www.tandfonline.com/doi/abs/10.1080/10686967.2008.11918065

The intent of this research is to develop a model and the associated metrics that measure service quality in fast-food restaurants (FFRs). As part of this process the authors …


SERVICE QUALITY AND CUSTOMER SATISFACTION IN …

https://dergipark.org.tr/tr/download/article-file/372556

quality improvement in Chinese fast food restaurants. Validating the scale in other restaurants in various cities in China is an area for further research. Key words: Service quality, Satisfaction, …


Measuring Perceived Service Quality of Fast Food Restaurant in …

https://www.semanticscholar.org/paper/Measuring-Perceived-Service-Quality-of-Fast-Food-in-Sumaedi-Yarmen/32667758c008b39a6bdf340415632fb210384990

Perceived service quality in fast‐food restaurants: empirical evidence from China Hong Qin, V. Prybutok, Qilan Zhao Business 2010 – The objective of this study is to modify the SERVPERF …


An empirical research on customer satisfaction study: a …

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5025411/

The results show that perceived quality had the greatest influence on the customer satisfaction for satisfied and dissatisfied customers. ... The results showed that the …


Uncertainty risks and strategic reaction of restaurant firms amid …

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7666809/

This result indicates that the effects of the pandemic on sales were different according to the service types of restaurants (see Fig. 3). In the first quarter of 2020, casual …


Service quality, perceived value, and citizens’ continuous-use ...

https://dl.acm.org/doi/abs/10.1016/j.im.2019.103197

Abstract. Citizens’ low continuous-use intention has become a great challenge for the development of e-government in China. This study has developed a chain model of e …


Measuring Perceived Service Quality of Fast Food Restaurant

https://www.scribd.com/document/283311437/Measuring-perceived-Service-Quality-of-Fast-Food-Restaurant

Measuring perceived Service Quality of Fast Food Restaurant - Free download as PDF File (.pdf), Text File (.txt) or read online for free. A conceptual frame work ... Qin, H., Prybutok, V.R., and …


Service Quality Evaluation of Restaurants Using The Ahp And …

http://www.kspjournals.org/index.php/JSAS/article/view/233

The Analytical Hierarchy Process (AHP) method was used to determine the dimensions of service quality. Subsequently, the service performance of the three restaurants were evaluated using …


SERVICE QUALITY AND CUSTOMER SATISFACTION IN CHINESE …

https://search.trdizin.gov.tr/yayin/detay/210117

The new measurement scale, Chinese Fast Food Restaurants Service Quality Scale (CFFRSERV), contained 28 items across six dimensions: assurance and empathy, food, cleanliness, …


Measuring Perceived Service Quality of Fast Food Restaurant in …

https://cyberleninka.org/article/n/439327

[12] Qin, H., Prybutok, V.R., and Zhao, Q. Perceived Service Quality in Fast Food Restaurants: Empirical Evidence from China. International Journal of Quality and Reliability Management …


Does Food Quality Really Matter in Restaurants? Its Impact On …

https://journals.sagepub.com/doi/abs/10.1177/1096348007299924

Food quality seems to be accepted as a fundamental component to satisfy restaurant customers; however, it has been often overlooked in restaurant service quality and …


Influence of fast-food restaurant service quality and its …

https://www.sciencegate.app/document/10.1108/bfj-09-2020-0771

Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions British Food Journal . 10.1108/bfj-09-2020-0771 . 2020 …


PERCEIVED SERVICE QUALITY IN RESTAURANT SERVICES: …

http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v5n3-2012/IJMMR-V5N3-2012-1.pdf

patrons’ perceived service quality at a French and a Chinese restaurant in Australia. The results revealed that the customers’ highest expectations of service quality involved “Assurance” and …


Determinants of customer perceived service quality in... Free …

https://www.studymode.com/subjects/determinants-of-customer-perceived-service-quality-in-fast-food-restaurants-and-their-relationship-to-customer-satisfaction-and-behavioral-intentions-page33.html

1‚1 Service quality‚ customer satisfaction‚ and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department‚ …


Perceived authenticity of traditional branded restaurants (China ...

https://www.tandfonline.com/doi/full/10.1080/13683500.2020.1776687

Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions. Qian Chen a School of Tourism and Cuisine, …


How consumer perceived ethicality influence repurchase

https://link.springer.com/article/10.1007/s13520-019-00096-1

Ethical consumerism has been dramatically increasing in recent decades, but in service sector, fewer research has been conducted especially in the fast-food industry. In this …


Factors Affecting Consumers Preferences during Covid-19 …

https://www.abacademies.org/articles/factors-affecting-consumers-preferences-during-covid19-pandemic-an-empirical-study-with-evidence-from-fast-food-industry-in-karach-14550.html

Keywords. Consumer’s Preference, Food Quality, Service Quality, Price, Perceived Value, Brand Image, COVID-19. Introduction. The present research's main goal is to discover the causes that …


Essays Page 2 Determinants of customer perceived service …

https://www.studymode.com/subjects/determinants-of-customer-perceived-service-quality-in-fast-food-restaurants-and-their-relationship-to-customer-satisfaction-and-behavioral-intentions-page2.html

11-20(of 500) Free Essays from Studymode | International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER...


Customer Perceived Service Quality in the Fast Food Industry

https://authorzilla.com/YayAy/customer-perceived-service-quality-in-the-fast-food-industry.html

Final Report Faculty Research Grant Customer Perceived Service Quality in the Fast Food Industry Stephen Jones (principal investigator) Associate Professor of Management 479-968-0673 …


Measuring Perceived Service Quality of Fast Food Restaurant …

https://cyberleninka.org/article/n/439327.pdf

120 Sik Sumaedi and Medi Yarmen / Procedia Food Science 3 ( 2015 ) 119 – 131 It is well known that service quality is a critical success factor for a service company [1, 2]. Many empirical …


PRIME PubMed | What Drives Customer Satisfaction, Loyalty, and ...

https://safeaccess.unboundmedicine.com/medline/citation/32276425/What_Drives_Customer_Satisfaction_Loyalty_and_Happiness_in_Fast_Food_Restaurants_in_China_Perceived_Price_Service_Quality_Food_Quality_Physical_Environment_Quality_and_the_Moderating_Role_of_Gender_

The fast-food service industry has been growing rapidly across China over the last few decades. In accordance with the rising consumption level in the country, Chinese customers care …


Influence of the Quality of Food, Service, and Physical …

https://journals.sagepub.com/doi/10.1177/1096348009350624?icid=int.sj-abstract.similar-articles.7

Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49. Google Scholar. Caruana, A., Money, A.H., & …


(PDF) The impact of leadership practices on service quality in …

https://www.academia.edu/86287760/The_impact_of_leadership_practices_on_service_quality_in_private_higher_education_in_South_Africa

Principals at these PHE institutions have a notable influence on the quality of service rendered to the students. Using a quantitative methodology and a cross-sectional survey research design, …


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https://snap.berkeley.edu/project/11940160

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