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The study investigated various attributes of service quality and identified ten elements that might promote quality culture change and encourage organizational‐wide …
Identification of service quality attributes for restaurant operations: A Hong Kong case Authors: Kit Fai Pun University of the West Indies, St. Augustine Ka-Yan Ho Citations 24 …
Abstract—The main objectives of this study were to identify attributes that influence customer satisfaction and determine their relationships with customer satisfaction. The variables …
Similar Items. The effects of restaurant quality attributes on customer behavioral intentions by: Milos, Bujisic, et al. Published: (2014) ; Restaurant marketing: selection and segmentation in …
Identification of service qual... More details; Identification of service quality attributes for restaurant operations: A Hong Kong case . Year of publication: 2001. Authors: Pun, Kit-Fai; Ho, …
Pun, K.-F. and Ho, K.-Y. (2001) Identification of service quality attributes for restaurant operations: A Hong Kong case, Managing Service Quality, 11, 4, pp. 233-240. Stevens, P., …
Service Quality – 3 Important Attributes. The process used for goods in evaluating services differs from the process used by consumers. Goods tend to be high in search qualities whole …
Pun, K.F. and Ho, K.Y. (2001) Identification of Service Quality Attributes for Restaurant Operations: A Hong Kong Case. Managing Service Quality, 11, 233-240. …
respondents’ expectations and perceptions of city restaurant service quality. The third part consisted of demographic questions. Customers’ expectations and perceptions of city …
Findings from EFA and CFA indicate that the dominant dimensions of service quality in FFRs are: tangibles, assurance, empathy, COM, and recovery. All the four items measuring recovery in …
The questionnaire was designed in accordance with Stevens et al. (1995) and Andaleeb and Conway’s (2006) research. It contained seven aspects of restaurant service, …
Abstract. The purpose of this study is to determine the factors affecting service quality at restaurants that operate in the service industry. Three restaurants operating in Trabzon were …
Tremendously large numbers of patients on primary health care institution have unquestionably raised the expansion of demand for food service availability and quality on institution. The …
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