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Determinants of Consumer Perceptions of Service Quality …

https://www.researchgate.net/publication/233215232_Determinants_of_Consumer_Perceptions_of_Service_Quality_in_Restaurants

Request PDF | Determinants of Consumer Perceptions of Service Quality in Restaurants | Service quality has been an issue of importance to managers and academic …


Determinants of Consumer Perceptions of Service Quality …

https://www.tandfonline.com/doi/abs/10.1300/J038v06n02_02

Abstract. Service quality has been an issue of importance to managers and academic researchers in a variety of service industries. Most approaches to this topic have …


Determinants of Consumer Perceptions of Service Quality …

https://www.semanticscholar.org/paper/Determinants-of-Consumer-Perceptions-of-Service-in-Tucci-Talaga/faad8cb451c4bcf16cbb842524689e3163dd3ad0

Abstract Service quality has been an issue of importance to managers and academic researchers in a variety of service industries. Most approaches to this topic have utilized a variety of …


Determinants of the service quality in restaurants: a …

https://www.researchgate.net/publication/237939133_Determinants_of_the_service_quality_in_restaurants_a_qualitative_analysis

Quality concept factors, such as waiting time before service, waiting time at the cashier, meal likeness, restaurant and personnel cleanness, level of courtesy shown by the …


(PDF) Consumer Perceptions of Quick Service Restaurants

https://www.researchgate.net/publication/280925119_Consumer_Perceptions_of_Quick_Service_Restaurants

For long-term success quick service restaurants must be perceived as offering sufficient value for consumers. To do this, restaurants must first determine what consumers' …


Determinants of the service quality in restaurants: a …

https://www.semanticscholar.org/paper/Determinants-of-the-service-quality-in-restaurants%3A-Trujillo-Vera/4e3e8415073e847b224534d2fa429d72128b649b

Service quality is composed of several different factors depending on the type of service and the cultural context being analysed. From there, this investigation has, as its main objective to …


Determinants of the service quality in restaurants: a …

https://www.deepdyve.com/lp/inderscience-publishers/determinants-of-the-service-quality-in-restaurants-a-qualitative-ikZyBqgeqQ

Service quality is composed of several different factors depending on the type of service and the cultural context being analysed. From there, this investigation has, as its main …


(PDF) Service Quality in Restaurants: Customers' …

https://www.researchgate.net/publication/333642373_Service_Quality_in_Restaurants_Customers%27_Expectation_and_Customers%27_Perception

The service quality was measured through the customers' perception based on 29 attributes divided into six determinants according to the SERVQUAL, DINESERV and CFFRSERV …


Determinants of Consumer Preferences in Fast Food …

https://www.grin.com/document/344648

The finding shows that the service quality is the major element that forces the consumer towards the restaurant. To measure the service of fast food restaurants DINESERV is used for this …


Cross-cultural consumer perceptions of service quality in …

https://www.emerald.com/insight/content/doi/10.1108/NFS-04-2016-0052/full/html

This paper aims to present results from a research that analyzed consumer perceptions of service quality in restaurants in four European cities – Belgrade (Serbia), Manchester (UK), …


Service Quality In Restaurants - UKEssays.com

https://www.ukessays.com/essays/marketing/service-quality-in-restaurants-marketing-essay.php

There are many factors that may influence customers’ assessments of restaurant quality. Previous researches suggested that food quality, physical environment and service are …


Perception of the Determinants of Quality and Food ... - SpringerLink

https://link.springer.com/chapter/10.1007/978-3-030-30938-1_18

To evaluate the consumer’s perception, concerning several determinants of quality and food hygiene, a Likert scale was used scoring between 1 and 5. It was observed that the …


Consumer perceptions of service quality attributes at sporting …

https://www.sciencedirect.com/science/article/pii/S0148296399000843

Gronroos (1983) suggested that customer perceptions of service quality can be divided into two components. Technical quality focuses on the quality evaluation of the core …


Customers expectations and perceptions of service quality - EHL

https://hospitalityinsights.ehl.edu/customers-perceptions-service-quality

Customers expectations and perceptions can be influenced. It has been established that beliefs and emotional dispositions influence our situational responses and behavior. We as human …


Determinants of Customer-Perceived Service Quality in

https://www.researchgate.net/publication/285661523_Determinants_of_Customer-Perceived_Service_Quality_in_Fast-Food_Restaurants_and_Their_Relationship_to_Customer_Satisfaction_and_Behavioral_Intentions

A number of significant findings were reported including that the five dimensions — tangibles, employee behaviors, reliability, responsiveness, and empathy — positively influence …


Determinants of Customer-Perceived Service Quality in Fast-Food ...

https://www.tandfonline.com/doi/abs/10.1080/10686967.2008.11918065

A number of significant findings were reported including that the five dimensions—tangibles, employee behaviors, reliability, responsiveness, and …


Determinants of Consumer Perceptions of Service Quality in …

https://www.econbiz.de/Record/determinants-consumer-perceptions-service-quality-restaurants-service-quality-issue-importance-managers-academic-researchers-variety-service/10007177726

Determinants of Consumer Perceptions of Service Quality in Restaurants - Service quality has been an issue of importance to managers and academic researchers in a variety of service …


Measuring Service Quality in Restaurants: an Application of the ...

https://journals.sagepub.com/doi/10.1177/109634809401800102

The research presented in this article is an examination of the natureof the association between service quality as perceived byconsumers and its servicedeterminants. …


Defining and Evaluating Quality: the Consumer's View | ACR

https://www.acrwebsite.org/volumes/6472/volumes/v13/NA-13

Defining and Evaluating Quality: the Consumer's View. ABSTRACT - Market conditions are causing marketers to re-examine quality of products and services as a means of achieving a …


Revisiting customers' perception of service quality in fast food ...

https://www.sciencedirect.com/science/article/pii/S0969698916302430

The third determinant of service quality is empathy, which includes paying attention to the customers and their needs. Fast food restaurant managers may wish to be …


[PDF] DETERMINANTS OF CUSTOMER-PERCEIVED SERVICE …

https://www.semanticscholar.org/paper/DETERMINANTS-OF-CUSTOMER-PERCEIVED-SERVICE-QUALITY-Qin-Prybutok/0afb64ef16f5e9601bfd738aed9cbd2efe7bb514

This study extends the underlying dimensions of service quality in the context of FFRs. The original 22-item SERVPERF scale is modified, and another potential dimension, recovery, is …


The Impact of Quality Perception on Consumer Loyalty in the Post ...

https://link.springer.com/chapter/10.1007/978-981-16-9272-7_27

H1: The higher the perception of service quality in restaurants, the higher the satisfaction of its consumers. H2: The higher the perception of service quality in restaurants, …


Service Quality And Customer Satisfaction In Fast Food Restaurants

https://paperap.com/paper-on-essay-service-quality-customer-satisfaction-behavioral-intentions-fast-food-restaurants/

Essay, Pages 6 (1358 words) Views. 169. This sample paper on Service Quality And Customer Satisfaction In Fast Food Restaurants offers a framework of relevant facts based on recent …


Full article: Restaurant Crowding and Perceptions of Service …

https://www.tandfonline.com/doi/full/10.1080/15378020903344281

In an increasingly competitive operating environment, restaurant operators must strive to engineer the service encounter to enhance customer perceptions of service quality. …


Service Quality: Introduction, Definitions, Dimensions and Model

https://www.businessmanagementideas.com/service-marketing/service-quality/20971

These could affect service quality perception of the consumer. Gap 3- Service Quality Specifications – Service Delivery Gap: Companies could have guidelines for performing service …


Factors Affecting Customers Satisfaction in Restaurants …

https://www.irmbrjournal.com/papers/1399194994.pdf

(Kim, Park and Jeong, 2004). And the good behavior of the service providers develops the positive relationship and impression on the customers which take the lead toward customer …


DETERMINANTS OF CUSTOMER-PERCEIVED SERVICE …

http://www.geocities.ws/muazzem1/pubs/DSI2007FFRs.pdf

DETERMINANTS OF CUSTOMER-PERCEIVED SERVICE QUALITY IN FAST-FOOD RESTAURANTS (FFRS) Hong Qin, Email: QinH@unt.edu; Tel: 940-565-3174; ... then the consumer’s intentions to …


Dineserv: A Tool for Measuring Service Quality in Restaurants

https://journals.sagepub.com/doi/10.1177/001088049503600226

“Dineserv” is proposed as a reliable, relatively simple tool for determining how consumers view a restaurant's quality. The 29-item Dineserv questionnaire comprises service-quality standards …


SERVICE QUALITY IN RESTAURANTS: AN EXPERIMENTAL …

http://www.abepro.org.br/biblioteca/icieom2013_sto_175_004_21243.pdf

the customers’ perceived consumer values in restaurant meal experiences and to compare the results with other studies on consumer values and service quality and with studies of meal …


THE INFLUENCE OF SERVICE QUALITY ON RESTAURANTS’ …

https://www.arabianjbmr.com/pdfs/OM_VOL_6_(4)/1.pdf

their perceptions of service quality. Fornell et al. (1996) found that the customer satisfaction is a consequence of the customer’s expectation and perception of service quality. Based on Kim et …


Consumer values and service quality perceptions of food truck ...

https://www.sciencedirect.com/science/article/abs/pii/S0278431918306285

To stand out from the competition, restaurateurs make enormous efforts to measure and improve the service quality in their businesses (Marković et al., 2010). Service …


Revisiting customers' perception of service quality in fast food ...

https://tarjomefa.com/wp-content/uploads/2017/12/8233-English-TarjomeFa.pdf

2.1. Service quality, customer satisfaction, and behavioral intentions Service quality has been considered as a superior construct and the determinant factor for customer satisfaction …


Revisiting customers' perception of service quality in fast food ...

https://www.sciencedirect.com/science/article/abs/pii/S0969698916302430

Marketers normally seek to create value and satisfaction for customers, and service quality is a determinant factor in customer satisfaction. Additionally, in the restaurant …


DETERMINANTS OF SERVICE QUALITY IN THE HOSPITALITY …

https://www.academia.edu/18072302/DETERMINANTS_OF_SERVICE_QUALITY_IN_THE_HOSPITALITY_INDUSTRY_THE_CASE_OF_MALAYSIAN_HOTELS

The literature emphasizes the important role of service providers in influencing customer perceptions of services. Apart from a study of guests‟ perception of service quality in deluxe …


Determinants of service quality and impact of service quality and ...

https://www.emerald.com/insight/content/doi/10.1108/BFJ-12-2014-0431/full/html

– The purpose of this paper is to seek the determinants of service quality and evaluate the impact of service quality and consumers’ characteristics on channel selection in …


Consumer perceptions of information helpfulness and …

https://www.sciencedirect.com/science/article/pii/S0378720617304160

We use the dual process theory to investigate consumer perceptions about information helpfulness (IH) in electronic word-of-mouth (eWOM) contexts. Results highlight …


CUSTOMER PERCEPTIONS OF QUALITY | 6 DYNAMIC FACTORS

https://stanceprojects.com/customer-management/customer-perceptions-of-quality/

Customer perceptions of quality are widely affected/controlled by six dynamic factors. Performance; Features; Services; Warranty; Price; Reputation; PERFORMANCE. …


Service Quality, Food Quality, Image and Customer loyalty: An …

https://hrmars.com/papers_submitted/5310/Service_Quality,_Food_Quality,_Image_and_Customer_loyalty_An_Empirical_Study_at_a_Hotel_Restaurant.pdf

approach is used to assess customer loyalty of hotel restaurant. Service Quality . Service quality is an important factor in customer’s restaurant selection (Soriano, 2002) and is ... Ma, Qu & …


Determinants of Customer-Perceived Service Quality in Fast-Food ...

https://www.semanticscholar.org/paper/Determinants-of-Customer-Perceived-Service-Quality-Qin-Prybutok/7c31daa51480246d754d1e7ef4364f07abba71a4

The intent of this research is to develop a model and the associated metrics that measure service quality in fast-food restaurants (FFRs). As part of this process the authors modified the classic …


Determinants of service quality and impact of service quality and ...

https://www.semanticscholar.org/paper/Determinants-of-service-quality-and-impact-of-and-Khudri-Sultana/834b8b9551c771547349bed0692957dd2236a63e

Purpose – The purpose of this paper is to seek the determinants of service quality and evaluate the impact of service quality and consumers’ characteristics on channel selection …


Street food: factors influencing perception of product quality

https://www.emerald.com/insight/content/doi/10.1108/RAUSP-06-2018-0032/full/html

In general, consumer’s feeling in relation to the quality of the products is significant in indoor and outdoor food, the latter being represented by street trade. For Tinoco …


The Effect of Service and Food Quality on Customer …

https://pdfs.semanticscholar.org/e775/381c37f94ee3f7766d9378168990d8f1371e.pdf

The rest of the paper is structured as follows. Section 2 reviews the literature related to service quality, restaurant service quality, customer satisfaction and customer retention, to investigate …


An analysis of factors impact on customer satisfaction in …

https://www.eajournals.org/wp-content/uploads/An-Analysis-of-Factors-Impact-on-Customer-Satisfaction-in-Vietnam-Restaurants.pdf

expectations of the actual outcome and the consumer's perception of the final results, (Gronroos 1990). Service quality phenomenon is enormously increasing tendency (Gilbert 2006) …


Service Quality Evaluation of Restaurants Using The Ahp And …

http://www.kspjournals.org/index.php/JSAS/article/view/233

Service Quality Evaluation of Restaurants Using The Ahp And Topsis Method ... A., Zeithaml, V. A. & Berry, L. L. (1988). “SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions …


Foods | Free Full-Text | What Drives Customer Satisfaction ... - MDPI

https://www.mdpi.com/2304-8158/9/4/460/htm

The fast-food service industry has been growing rapidly across China over the last few decades. In accordance with the rising consumption level in the country, Chinese …


Does Food Quality Really Matter in Restaurants? Its Impact On …

https://journals.sagepub.com/doi/abs/10.1177/1096348007299924

Food quality seems to be accepted as a fundamental component to satisfy restaurant customers; however, it has been often overlooked in restaurant service quality and …


How determinant attributes of service quality influence

https://www.deepdyve.com/lp/emerald-publishing/how-determinant-attributes-of-service-quality-influence-customer-6ydrMR3VzS

Purpose – The purpose of this study is to investigate empirically how the determinant attributes of coffee quality, service, food and beverage, and extra benefits …


The influence of the quality of the physical environment, food, and ...

https://www.emerald.com/insight/content/doi/10.1108/09596111211206141/full/html

– The purpose of this study is to propose an integrated model that examines the impact of three elements of foodservice quality dimensions (physical environment, food, and …

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