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CaféX, Live Assist – Campaign and Engagement Theory

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/caf-x-live-assist-campaign-and-engagement-theory

We use campaigns and engagements in Live Assist to target chat interactions and also customize the user experience. When you first install Live Assist you’ll have a default campaign and engagement. But quickly you will need to customize these. Using the Live Assist campaign and engagement configuration / settings options is pretty intuitive.


Home - CafeX Challo

https://www.cafex.com/

One place to connect information and put knowledge to work. Achieve your optimal business process by connecting information and transforming it into knowledge for your entire …


InfoStrat CafeX

https://www.infostrat.com/cafex

Personalized Omnichannel Customer Experiences. CaféX Live Assist brings omni-channel engagement to Microsoft Dynamics 365, empowering organizations to resolve customer issues faster, improve productivity and drive online sales. …


FAQ - CBA Live Assist

https://cbaliveassist.cba-gbl.com/faq/

CafeX is the original developer of the Fusion Live Assist technology. CBA has been a strategic partner with CafeX over the last 5 years. CBA has provided L2 – L3 support and professional …


Live Assist for 365 Support

https://support.liveassistfor365.com/hc/en-us

NEW. Auto-Disable Agent Policy. Capturing USD Logs. Emergency Response Plan for Live Assist for 365 NEW. How to check Network logs for missing call issues or ones that take time to …


CBA | Communication Business Avenue

https://cba-gbl.com/

CBA Live Assist powered by CafeX CBA Live Assist provides real-time voice and video support within a mobile app or web application. With as few as two lines of code, Live Assist can …


Enabling Live Assist when using Microsoft Dynamics …

https://support.liveassistfor365.com/hc/en-us/articles/360011363414-Enabling-Live-Assist-when-using-Microsoft-Dynamics-Unified-Interface

Open the Channel Integration Framework application Create a new Channel Provider record. Enter the following information: 5. Save your entries. 6. You must make a security role permissions change for the Live Assist Administrator. In …


Live Assist for Microsoft Dynamics 365

https://support.liveassistfor365.com/hc/en-us/articles/360006209133-Live-Assist-for-Microsoft-Dynamics-365

Omnichannel is at the heart of any successful customer engagement strategy. Watch how CBA Live Assist and Microsoft are transforming in-app customer support on Dynamics 365. Create …


Home - CBA Live Assist

https://cbaliveassist.cba-gbl.com/

CBA Live Assist is CISCO Certified and Avaya Compliant solution. Our solution has been tested to make sure the transition is seamless. If you are using another third-party app our engineers will …


CBA Live Assist for Dynamics 365 : Start your Omnichannel journey

https://lad365.cba-gbl.com/

Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform. Start Improving Sales and Customer Experience Unleash the …


Find the right app | Microsoft AppSource

https://appsource.microsoft.com/en-us/product/dynamics-365/cafexliveassistfor365.27ac7522-68b2-44a2-9f36-da66a47e2b19

Find the right app | Microsoft AppSource


Bot Escalation SDK - JavaScript - Live Assist for 365 Support

https://support.liveassistfor365.com/hc/en-us/articles/360006116454-Bot-Escalation-SDK-JavaScript-API

The CafeX Live Assist SDK provides a means for an automated chat endpoint (a bot) to escalate a conversation such that the visitor can interact with a (human) agent in CafeX Live Assist. The …


What is Live Assist for Microsoft Dynamics 365?

https://support.liveassistfor365.com/hc/en-us/articles/360006210033-What-is-Live-Assist-for-Microsoft-Dynamics-365-

Live Assist is tightly integrated with Dynamics 365 with the Customer Service module and delivers: Proactive engagement between agents and customers with chat Faster …


Getting Started With a Free Trial - CaféX Live Assist for ... - YouTube

https://www.youtube.com/watch?v=w91aAL-1klk

How to get started with a 30 day free trial for CaféX Live Assist for Microsoft Dynamics 365.


CafeX Launches Partner Program for Live Assist™ for Microsoft …

https://www.prnewswire.com/news-releases/cafex-launches-partner-program-for-live-assist-for-microsoft-dynamics-365-300452215.html

CafeX Live Assist™ is Microsoft's preferred omnichannel solution for Dynamics 365, co-developed by the two firms with a jointly committed roadmap for ongoing enhancements.


CaféX launches Live Assist for Microsoft Dynamics 365

https://msdynamicsworld.com/story/cafex-launches-live-assist-microsoft-dynamics-365

March 14 2017. CaféX Communications has launched the public preview of Live Assist for Microsoft Dynamics 365, a personalized customer assistance service for sales and …


Install Live Assist for Dynamics 365 - Carl de Souza

https://carldesouza.com/install-live-assist-dynamics-365/

To install Live Assist for Dynamics 365 by CafeX, go to your Dynamics 365 Administration Center. You will see Live Assist. Click Manage: Click Accept:


Live Assist For Dynamics 365 l CafeX Live Assist l SeeLOGiC

https://seelogic.co.uk/technologies/dynamics-365/dynamics365for-cafex-live-assist/

CaféX Live Assist is a fully integrated omnichannel solution designed for Microsoft Dynamics 365. A joint collaboration between CafeX and Microsoft, Live Assist helps users create a …


USD & Dynamics 365 – Cafex Live Assist – Chat Application Review

https://dynatecon.com/2017/11/28/usd-dynamics-365-cafex-live-assist-chat-application-review/

‘Cafex – Live Assist’ is one of the chat solutions you may consider if you are in search of an independent chat solution [not part of CTI integration] to work in both Web and …


CafeX Live Assist for Dynamics 365 - YouTube

https://www.youtube.com/watch?v=iarSVqIA704

CafeX Communications 245 subscribers Watch how CafeX Live Assist, Microsoft's preferred omnichannel solution for Dynamics 365 for Customer Service, helps organizations engage …


CafeX, Live Assist | Microsoft Dynamics 365

https://neilparkhurst.com/category/unified-service-desk/cafex-live-assist/

CaféX’s Live Assist can be used with Unified Service Desk to help automate the processes around using web chat / Omni channel. But when doing this how do we …


CaféX Live Assist and Kickstart banking and insurance

https://www.slideshare.net/CafeX/cafx-live-assist-and-kickstart-banking-and-insurance-case-studies-2016

Learn how CaféX’s real-time collaboration software, Live Assist and Kickstart, is used by many of the world’s top retail banks and insurance companies to accelerate delivery of …


ChatX Live Assist 365 vs LivePerson comparison - PeerSpot

https://www.peerspot.com/products/comparisons/chatx-live-assist-365_vs_liveperson

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co …


Demo Video - CafeX Live Assist for Microsoft Dynamics 365

https://www.youtube.com/watch?v=9wx31rzeEZA

This video walks through a demonstration of CafeX Live Assist for Microsoft Dynamics 365 from both a customer's and agent's perspective.


CafeX, Live Assist – USD Hosted Controls, Actions etc.

https://neilparkhurst.com/2017/04/10/cafex-live-assist-usd-hosted-controls-actions-etc/

CafeX, Live Assist – USD Hosted Controls, Actions etc. Neil Parkhurst / April 10, 2017 Live Assist for Microsoft Dynamics 365 can integrate with Unified Service Desk (USD). …


Live Assist Short Code | CaféX | CabinetM

https://www.cabinetm.com/product/cafex/live-assist-short-code

Live Assist Short Code lets you easily embed real-time collaboration in apps to transform mobile and web engagement for customers. With two lines of code, Live Assist enables experts to co …


CafeX Launches Live Assist for Microsoft Dynamics 365 - CRM …

https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=116947

Enhancing the customer benefits for Microsoft Dynamics 365, CafeX Live Assist helps businesses engage customers proactively with rich content, while preserving context at …


Power app portal and cafex live assist - Power Platform Community

https://powerusers.microsoft.com/t5/Power-Apps-Portals/Power-app-portal-and-cafex-live-assist/td-p/505281

Hello Community Experts, I created a custom portal. I have set up cafex live assist. But I'm not able to see the chat button on my portal. I tried connecting the cafex and portal …


CafeX Reveals “Cosmos” Their Latest Microsoft Dynamics 365 …

https://www.cxtoday.com/contact-centre/cafex-reveals-cosmos-latest-microsoft-dynamics-363-solution/

The CafeX Live Assist service for Microsoft Dynamics 365 is hosted within the Azure cloud and has been co-engineered by both Microsoft and CafeX as the preferred omni …


CafeX Communications to Showcase Fusion Live Assist™ at …

https://www.prnewswire.com/news-releases/cafex-communications-to-showcase-fusion-live-assist-at-enterprise-connect-2014-250092851.html

/PRNewswire/ -- CafeX, a leading provider of real-time customer engagement solutions and software, announced that it will demonstrate its revolutionary Fusion...


Live Assist for Dynamics 365 Business Transfer from CafeX to …

https://cba-gbl.com/completion-of-the-live-assist-for-dynamics-365-business-transfer-from-cafex-to-cba/

Communication Business Avenue (CBA) is pleased to announce the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX. Having a strong historical …


CafeX Suite Pricing, Alternatives & More 2022 - Capterra

https://www.capterra.com/p/167318/Live-Assist-by-CafeX/

With the help of Capterra, learn about CafeX Suite, its features, pricing information, popular comparisons to other Project Management products and more. Still not sure about CafeX …


CafeX Live Assist for Microsoft Dynamics 365 - YouTube

https://www.youtube.com/watch?v=IaIknAU2GLc

Omnichannel is at the heart of any successful customer engagement strategy. Watch how CafeX and Microsoft are transforming in-app customer support on Dynamic...


Microsoft Dynamics 365 with CafeX Live Assist Demo Video

https://www.youtube.com/watch?v=9kvr70tNvyg

Omnichannel is at the heart of any successful customer engagement strategy. Watch how CafeX and Microsoft are transforming in-app customer support on Dynamic...


News | CBA - Communication Business Avenue

https://cba-gbl.com/news/

Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA With this business transfer, CBA assume s the full-service delivery and sales activities related to LAD365 …


Live Assist for 365 SDK - assets.cafex.com

https://assets.cafex.com/legal/LA365mobilesdklicence.pdf

Live Assist for Microsoft Dynamics 365. Under this Agreement, you may use and merge all or portions of the software code associated with the SDK sample applications with your …


Live Assist for 365 Privacy Policy Final - assets.cafex.com

https://assets.cafex.com/legal/Onlineserviceprivacypolicy.pdf

why we collect personal information about people who use our Live Assist for Dynamics 365 service (the “Service”), how we use it, the conditions under which we may disclose it to others …


ChatX Live Assist 365 reviews, rating and features 2022 | PeerSpot

https://www.peerspot.com/products/chatx-live-assist-365-reviews

Read real, in-depth ChatX Live Assist 365 reviews from real customers. At PeerSpot you'll find reviews, ratings, comparisons of pricing, performance, features, stability and more. Read your …


eBECS Joins CafeX Partner Program to Deliver Advanced …

https://www.prnewswire.com/news-releases/ebecs-joins-cafex-partner-program-to-deliver-advanced-omnichannel-solution-300477718.html

Hosted in the Azure cloud, CafeX Live Assist is Microsoft's preferred omnichannel solution for Dynamics 365, co-developed by the two firms with a jointly committed roadmap for …


ChatX Live Assist 365 vs goMoxie Comparison 2022 | PeerSpot

https://www.peerspot.com/products/comparisons/chatx-live-assist-365_vs_gomoxie

ChatX Live Assist 365 vs goMoxie: which is better? Base your decision on 0 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more.


Transforming the Omni-channel Customer Experience - SlideShare

https://www.slideshare.net/CafeX/transforming-the-omnichannel-customer-experience

Live Assist for Dynamics 365 - Summary ©2017 CaféX Communications | www.cafex.com|[email protected] Purpose built specifically for Dynamics 365 Only omni …


Live Assist for 365 T&C Final - assets.cafex.com

https://assets.cafex.com/legal/LA365termsofuse.pdf

j. “Services” means the Live Assist for 365 Services that are ordered by You under an Order Form or provided to You under a free trial, and made available online by Us. k. “Term” shall have the …


ChatX Live Assist 365 vs Comm100 Live Chat comparison

https://www.peerspot.com/products/comparisons/chatx-live-assist-365_vs_comm100-live-chat

ChatX Live Assist 365 vs Comm100 Live Chat: which is better? Base your decision on 0 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more.

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